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Is your website delivering "superior customer service". Business relies on repeat customers and in order for that to happen they must be customer service focused. Today, your busy customers expect to find detailed product information, pricing and even to complete transactions online. ThomasNet websolutions has made it easy for companies to grow their business and offer the superior customer service that keeps your customers coming back.

Accutherm, Inc. Read their case study..

• Compare products online.
• Parametric search for parts.
• Buy online stock products.
• Send RFQ for custom products.
  “What's really amazing to me is how fast the results have come in for us. We're up to over 200 requests for information a month, of which 70% are qualified prospects. Of that 70%, we're writing business with about 25% of these companies. Compare that to 20 questionable leads per month just last year!” says Stilley.

Horst Engineering & Manfacturing

This company wanted fresh content. They are always on the go and wanted to give their visitors a reason to come back to their site often.

• Easy update tool allows this company to update their own site immediately. This keeps their website fresh while getting the search engine optimization benefit.

• Save money on web developers. All ThomasNet sites have a backend tool that allow you to update your site without having to know HTML!

BALDOR MOTORS

ThomasNet distributor publisher sites allow Baldor to offer uniquely designed sites for all of their distributors,each distributor receives their own orders however the catalog information is kept up to date by Baldor.

• Save money mailing product updates to distributors.

• Baldor distributor sites are low cost because the catalog does not have to be recreated hundreds of times!

• Consistency of message for Baldor allows their brand to deliver the same product information throughout the country.

• Attract new distributors! Baldor makes it easy for new distributors to join the team.

DEVINE HYDRAULICS - Oakdale, CT

Build your part, get a price, download the spec. sheet, order replacement parts all online!

ThomasNet Configurator sites offer the best in online customer service for companies who manufacture semi-custom parts.

• Save sales dept. time taking route calls and faxing spec. sheets and brochures by offering online self service site.

• Sales dept. time is spent on handling more complex issues, visiting customers or call on new business.

Get price, images, spec sheets, replacement parts!

PANELOC - Farmington, CT

Paneloc was looking for a way of standing out of the crowd of manufacturers of standard hinges. The best way was to offer "outstanding" customer service.

• Save time and money by offering CAD Drawings online.

• I ncrease sales close rate because the Paneloc made it easy for engineers to just click on a Paneloc part and put it in their drawing.

ORIENTAL MOTOR

Oriental Motor give its customers the ability to compare their motors easily online and then once they find the part they can place the order right at that moment!

• Save money on printed brochures by offering an easily searchable online catalog.

• Click on parts your are interested in and then hit "compare" to see the differences.

• B2B is looking to do more purchasing online. Routine orders are handled right online so sales can spend their time on more important tasks.

Would you like a free demonstration, just give me a call or send an email. I always appreciate your feed back. If you have any questions about this article or your ThomasNet program, feel free to contact me at mary@trconn.com or (860) 601-0150. This article was written by Mary Dykas MVP representing ThomasNet